Accouncement
Effective 1/1/2010, Visionary Solutions will be placing a code freeze on all products in the VisImage Product Line including: VisImage for PowerBuilder, VisImage ActiveX, VisImage C/C++ DLL, VisImage.NET Starter SDK, and VisImage.NET SDK Suite. No more changes will be made to these products in order to maintain the integrity and stability of the software.
As a result, our fee for service support programs (Gold Support, Silver Support) will be discontinued. For those of you who have purchased support beyond this date, we will refund money due for the time period of 1/1/2010 until your subscription end date. Basic Support will still be available, free of charge.
If you have any questions regarding this change, please contact us.
Pre-Sales Support
Unlicensed customers currently evaluating our products may e-mail presales.support@visolu.com, post questions under the Community Forums, or consult our KnowledgeBase.
Basic Support
Basic Support is free of charge to evaluation and licensed users. It includes access to our KnowledgeBase, Community Forums, and the online Help File provided with your product.
Silver Support
Annual Paid Support Subscription that includes:
The same benefits as Basic Support
Access to private Paid Support Forums for research and posting of support questions reviewed directly by our engineering staff.
Gold Support
Annual Paid Support Subscription that includes:
The same benefits as Basic Support and Silver Support
Access to a Major & Minor Release Upgrade Forum containing downloads for enhancements, bug fixes as well as minor and major new releases. Please note that downloads are available for purchased products only.
Email Support. Your company is assigned a private support email account. Technical support requests sent to the assigned account are filtered and a response is provided within one business day. Response email is sent to an assigned contact person from your company.