Pre-Sales Support
Unlicensed customers currently evaluating our products may e-mail presales.support@visolu.com, post questions under the Community Forums, or consult our KnowledgeBase.
Basic Support
Basic Support is free of charge to evaluation and licensed users. It includes access to our KnowledgeBase, Community Forums, and the online Help File provided with your product.
Silver Support
Annual Paid Support Subscription that includes:
The same benefits as Basic Support
Access to private Paid Support Forums for research and posting of support questions reviewed directly by our engineering staff.
Gold Support
Annual Paid Support Subscription that includes:
The same benefits as Basic Support and Silver Support
Access to a Major & Minor Release Upgrade Forum containing downloads for enhancements, bug fixes as well as minor and major new releases. Please note that downloads are available for purchased products only.
Email Support. Your company is assigned a private support email account. Technical support requests sent to the assigned account are filtered and a response is provided within one business day. Response email is sent to an assigned contact person from your company.
Premium Support
Annual Paid Support Subscription that includes:
The same benefits as Basic, Silver, and Gold Support
Developer Callback Phone Support. Customers call our support line and leave a contact name, company name, and phone number. Upon authenticating the account, we will call you back within 3 to 6 business hours. A maximum of five phone support incidents per year is allowed.